Shipping policy

PO Boxes, Packstations etc

We are unable to send items to PO Boxes, Packstations or similar, as all our items require signatures upon receipt.

 

International Shipments

Unfortunately we are currently only able to offer shipping within the UK. 

 

Dispatch Times.

Most items clearly state dispatch times, many on the same day. Orders received before 12 midday will usually benefit from Next Day delivery on Stock items if delivered to mainland UK. Please allow between 3 and 10 working days (Monday - Friday) for non-stock items unless stated otherwise, such as made to order items. All items within the order will be sent together and will be dependent upon the longest time frame of the items within the order.

Please note that Next Day Couriers exclude NI, Scottish Isles and Postcodes (AB, DD, FK, IV, KW, PA, PH), These will be shipped by Royal Mail 1st Class instead.

Delays sometimes can result due to circumstances beyond our control. These maybe but are not limited to unforeseen problems within the supply chain. We will endeavor to keep you informed of any such delay and will be working hard on your behalf to expedite any outstanding orders from the supply chain.

We use APC, DHL and Royal Mail as our delivery agents. Your payment for postage includes insurance up to the stated amount with these companies. In the event of loss or damage during transit, liability for this is with the relevant companies and we can only assist customers in claiming for any loss incurred.

 

Signatures: 

Packages send on an express or Signed For service require a signature upon receipt. Please note that our couriers do not ID people signing for parcels. Both our and our courier’s liability for delivering the items end upon receipt of a signature at the mailing address. Customers are advised that they need to take care if others at the customers address could sign for a package without authority.

Lost or undelivered items: 

Please inform us of items that have not been delivered within estimated delivery times. Royal Mail do not consider parcels as missing until 15 working days after postage, (Monday to Friday) plus the estimated date of delivery. I.e. 3 working days for 2nd Class Parcels. We will make a claim on your behalf to the relevant company. Upon a successful claim, we will send replacement items. The customer must provide us with any relevant information that is required. Failure to do so, may result in us ceasing to deal with any claim on your behalf. All correspondence can be shared with the relevant companies and agencies such as the police. Customers are reminded that it is a criminal offence to make false claims / statements.

 

Damaged or Missing items from Packages.

Please inform us immediately of any damaged items or missing items from a package. We will, as above, act on your behalf to make a claim to replace damaged, missing or stolen items. You will be required to send back all damaged items and packaging from a consignment that had a missing item. Failure to do so will result in Popperhead no longer being able to represent your claim. The customer must provide us with any relevant information that is required. Failure to do so may result in us ceasing to deal with any claim on your behalf. All correspondence can be shared with the relevant companies and agencies such as the police. Customers are reminded that it is a criminal offence to make false claims / statements.

 

Unable to deliver items:

Customers who our couriers are unable to deliver to and that the couriers return the items to us, will retain ownership of the items and will have to rearrange and pay for re delivery costs. No refunds will be given for undelivered items. Lost items will be replaced.

 

Postal Insurance:

Please note that if on ordering you have chosen postage with a lower insurance level than the value of your products, then we cannot be liable for any shortfall in the event of a claim being made. In this event, you will be required to make up the difference in price before replacement items can be sent.

 

Returns Address

Please DO NOT return any items without prior approval.
DD Trading (NW) Ltd, 6 St Annes Square, High Street, Barmouth, LL42 1DL